Questions people ask
before their first session

No. You can book directly with any counsellor on Mellbeing. No referral, prescription, or prior diagnosis required.

Pick whatever feels right for where you're starting from. Guided care is what most people choose first. You're never locked in; you can choose differently next time.

It's counsellor experience, not quality. Every counsellor on Mellbeing is vetted. Foundational counsellors are earlier in their careers; Guided counsellors have a longer track record; Specialist counsellors bring deeper, more specialised experience.

A flat-rate, 30-minute conversation with a trained volunteer, not a licensed counsellor. It's there for when you just need to talk, with no format or level to decide on first.

You book a time with your chosen counsellor, join by video at that time, and talk. Nothing is recorded, and what you share stays between you and them.

Lite is a shorter session. Single is a standard one-off session. Package bundles four sessions with the same counsellor at a lower cost per session.

Yes, anytime. If a level doesn't feel like the right fit, just book your next session at a different one.

Yes. Your sessions and any notes your counsellor keeps stay between you and them, except in rare situations where safety requires otherwise. Your counsellor will always explain this if it applies.

Mellbeing is built for scheduled, ongoing support, not real-time crisis response. If something comes up between sessions, message your counsellor and wait for your next slot, or see the note below if it can't wait.

It depends on the level of care and the format you book. Full pricing is on our Services page.

You pay for and book your first of four sessions up front. We'll personally help you schedule the remaining three with the same counsellor.

Need to reschedule or cancel? Email talk@mellbeing.com as early as you can and we'll sort it out with you directly.