Questions people ask
before their first session

No. You can book directly on Mellbeing. No referral, prescription, or prior diagnosis required.

For many people, it works just as well. You talk from somewhere familiar, with no travel, which can make it easier to open up. If you need in-person or urgent care, your counsellor will say so.

Sessions are in English. Many of our counsellors also speak Hindi, so you can switch between the two if that's easier.

Pick whatever feels right for where you're starting from. Guided care is what most people choose first. You're never locked in; you can choose differently next time.

It's counsellor experience, not quality. Every counsellor on mellbeing is vetted. Steady counsellors are earlier in their careers; Guided counsellors have a longer track record; Specialist counsellors bring deeper, more specialised experience.

A flat-rate, 30-minute conversation with a trained volunteer. It's there for when you just need to talk, with no format or level to decide on first.

You pick a time, and a vetted counsellor at your level who's free then joins you. You join by video at that time, and talk. Nothing is recorded, and what you share stays between you and them.

Relief is a shorter session. Remedy is a standard one-off session. Recovery bundles four sessions with the same counsellor at a lower cost per session.

Yes, anytime. If a level doesn't feel like the right fit, just book your next session at a different one.

Yes. Your sessions and any notes your counsellor keeps stay between you and them, except in rare situations where safety requires otherwise. Your counsellor will always explain this if it applies.

Your booking email has your counsellor's contact details, for anything about your sessions. Mellbeing isn't a crisis service. If something can't wait, see the note below.

It depends on the level of care and the format you book. Full pricing is on our Services page.

You pay for and book your first of four sessions up front. After that you book sessions two to four yourself, whenever suits you. Each one needs to be at least a day after the one before, and your package is valid for 180 days from your first session.

Need to reschedule or cancel? Email talk@mellbeing.com as early as you can and we'll sort it out with you directly.