Terms & conditions

These terms apply when you use mellbeing.com or app.mellbeing.com, or book a session through them. Mellbeing is run by Firm name], a partnership firm with its office at [Registered address] ("Mellbeing", "we", "us"). By using our website or booking a session, you agree to these terms, our [Privacy policy and our Refund & cancellation policy. If you don't agree, please don't use Mellbeing.

About Mellbeing

Mellbeing is an online platform that connects you with independent counsellors for sessions by video. Counsellors are qualified professionals, responsible for the advice and care they give. We check their qualifications before they join, but we don't control what happens in a session.

Just Talk is support from trained volunteers. It isn't therapy, counselling or medical care.

Not for emergencies

Mellbeing isn't an emergency or crisis service, and it doesn't replace a doctor or psychiatrist. Our sessions don't include prescribing medicine.

If you or someone else is in danger, call 112, or Tele MANAS on 14416 (free, all day, every day), or go to the nearest hospital.

Who can use Mellbeing

You must be 18 or older to book. A parent or legal guardian may book for someone under 18 and is responsible for that booking.

Please give us accurate details, and keep your sign-in links private. You're responsible for what happens through your account.

Booking a session

You choose a service, a level of care and a time, and we match you with an available counsellor. Your booking is confirmed once your payment goes through.

Sessions take place on Google Meet. You'll need a steady internet connection and a quiet, private place. Please join on time: a session ends at its scheduled time, even if it starts late.

If your counsellor can't make it, we'll offer you another time or another counsellor.

Prices and payment

Prices are in Indian rupees and include GST. You pay the price shown at checkout, and we send you a tax invoice. Payments are processed by Razorpay, under its own terms.

We may change our prices at any time. A change doesn't affect sessions you've already paid for.

Packages

A package is a set of sessions paid for up front. You book the first session when you pay, and the rest from your account, usually with the same counsellor. If it doesn't feel like the right fit, ask us and we'll help you switch to another counsellor at the same level of care.

A package is valid for 180 days from your first session. If you need more time, write to us before then and we'll see what we can do.

Rescheduling, cancellations and refunds

You can move a session from your account up to 24 hours before it starts. Cancellations and refunds are covered by our Refund & cancellation policy.

Using Mellbeing

Please:

• treat counsellors and our team with respect;

• don't record a session, or share its content or link, without everyone's consent;

• don't misuse our website, try to get into it without permission, or use it for anything unlawful;

• don't arrange sessions or payments outside Mellbeing with a counsellor you met through us.

We may refuse, cancel or suspend a booking or account if these terms are broken, or if someone's safety is at risk.

Our content

The Mellbeing name, logo, website and content belong to us or the people who license them to us. Please don't copy or reuse them without our permission. Articles on our website are for general information, not professional advice.

Other services

We use other services to run Mellbeing, such as Google Meet for video and Razorpay for payments. Their own terms apply, and we're not responsible for problems on their side, such as an outage.

Our responsibility

We work hard to make Mellbeing reliable, but we provide it "as is". Counselling is different for everyone, and we can't promise a particular result. Counsellors are responsible for their own advice and conduct.

As far as the law allows, we're not liable for any indirect or consequential loss, and our total liability for any claim is limited to the amount you paid for the session or package it concerns.

Your responsibility

If you break these terms or the law and someone makes a claim against Mellbeing because of it, you agree to cover our reasonable losses and costs.

Events beyond our control

We're not responsible for delays or failures caused by events beyond our reasonable control, such as internet or power outages, natural disasters or government action.

Changes to these terms

We may update these terms from time to time. The latest version is always on this page. If you use Mellbeing after a change, the updated terms apply.

Governing law

These terms are governed by the laws of India. The courts at [City] have exclusive jurisdiction over any dispute.

Grievance officer

For any complaint about Mellbeing, please contact our Grievance Officer:

Mohd Abbas Farooqui, Partner
[Firm name], [Registered address]
Email: talk@mellbeing.com

We acknowledge every complaint within 48 hours and aim to resolve it within one month.